Privacy Policy

Controller & Contact

This Privacy Policy is issued by Citatra. For any privacy questions, you can reach us at hello@citatra.cloud. We value your privacy and strive to use data only as needed to provide and improve our services in a privacy-friendly way and in compliance with applicable laws.

Scope

This policy explains how we process personal data in different scenarios: when you visit our website, sign up or onboard, use our product, receive communications from us, schedule meetings, make payments, or when your data is used in our internal operations. We describe what data is used, for what purpose, on what legal basis, who our service providers are, any international transfers, and your rights.

1. When You Visit Our Website

We use our website to inform you about Citatra, and we employ certain analytics and marketing tools to understand how the site is used and to reach interested users. We minimize personal data in this process. Cookies and similar technologies for analytics and advertising are used only with your consent. Essential cookies are only used to make the site function and do not require consent. For analytics/ads, we use cookies or similar identifiers only if you opt-in via our cookie consent banner. Declining analytics cookies will not affect the basic use of our site.

2. When You Sign Up or Onboard as a User or Partner

When you register for a Citatra account or sign up for any waitlist or affiliate program, we collect the information we need to create and manage your user account. This typically includes your email address and an organization or team name. We keep your registration data secure and only use it to provide our services to you.

3. When You Use Our Product (Authenticated Users)

Once you have an account and use the Citatra application, we process your data to deliver the service’s functionality, to monitor and improve the product, and to support you as a user. This includes storing the data you enter into the product, tracking usage analytics, and enabling support communications.

4. When You Receive Communications or Contact Us

If you subscribe to our newsletter or marketing emails, we will send you updates about our products or promotions only with your consent, and you can unsubscribe at any time. If you are a user, we will send you essential emails as part of providing our service. If you contact us via email or schedule a call, we will use the information you provide to respond to you.

5. When You Make a Payment

If you choose a paid plan we will process the necessary billing and payment information. We do not process or store your credit card details ourselves – instead, we use secure payment processors. We handle all billing information confidentially and in compliance with financial regulations.

6. Internal Operations

We also process personal data internally within our company for administrative purposes. This covers things like internal communications and document storage that might include your data. We primarily use secure cloud services for business email, calendar, file storage, meetings, etc.

7. Third-Country Transfers

Some of our processors may transfer parts of your data to third countries. We only transfer data outside the EU or your jurisdiction where necessary and with appropriate protection.

8. Your Rights as a Data Subject

You have the right to access, rectify, erase, object, restrict processing, data portability, withdraw your consent, and launch a complaint with your local data protection authority. To exercise your rights, contact us at hello@citatra.cloud.

9. Data Security

We use appropriate technical and organizational measures to protect your personal data, including encryption in transit and at rest, secure credential management, regular software updates, and restricting access to personal data to personnel who need it.

10. Children’s Data

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have inadvertently obtained personal information from a child, we will delete it.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. If we make significant changes, we will notify you either by email or by prominently posting a notice. The “Last Updated” date at the top will always indicate the latest revision. Continuing to use our services after a change means you accept the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or about how Citatra handles your data, please contact us at hello@citatra.cloud.